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Piqua Branch Closing

After careful consideration, the Board of Directors of MyUSA Credit Union has decided to close the Piqua location on October 31, 2025. This difficult decision was made in part because the volume of member activity at the branch did not support its continued operation.

We understand that change can be challenging, and we want you to know: your MyUSA accounts and services will continue without interruption. You will still receive the competitive rates, personalized financial guidance, and friendly service you have come to expect from MyUSA.

Our dedicated team is available to personally guide you through the transition to new and convenient ways of banking with MyUSA. Whether you prefer digital access or in-person support, we are ready to help you make the most of what we offer.

Explore Your Banking Options

24/7 Digital Access
Manage your finances anytime, anywhere through our award-winning mobile app and online banking or bank-by-phone (see FAQs below).

In-Person Services
Visit our location at 536 W. National Rd. in Vandalia – or any of our other branch locations – for your in-person banking needs. You will continue to receive the same friendly, reliable service you have come to expect from MyUSA.

Surcharge-Free ATMs & Shared Branching
Take advantage of thousands of surcharge-free ATMs and shared branching locations across Ohio and nationwide. Use our Branch and AMT locator tool to find a convenient spot near you.

Call Us
Connect with us by phone at 800.633.8905. We are here to assist you and help you make the most of your MyUSA membership.

Personal Support
Our team is standing by to help you set up digital banking, navigate new tools, and answer any questions you might have. We are also offering Financial Health Check-Ups for our Piqua members – let us review your accounts, discuss your goals, and suggest ways to help you save more and stress less.

We value your membership and are committed to continuing to serve you with the support, guidance, and care you deserve.

If you have questions or would like to schedule a Financial Health Check-Up, please contact us at 800.633.8905, MyUSA@MyUSAcu.com, or chat with us. Thank you for your support of MyUSA Credit Union.

FAQs – Frequently Asked Questions

No. Your accounts, direct deposits, credit/debit cards, and other services will continue without interruption.

MyUSA is committed to supporting all our staff. Affected team members will be offered the chance to relocate to other branch locations.

We have 8 other locations in the Miami Valley to serve you: Vandalia, Springfield, Moraine, 2 in Kettering, 2 in Middletown, and Trenton. Find all our branch addresses here.

We must have a correct mobile number or email address on file for you and any joint owners to login to Online Banking and the Mobile App. As a security measure, a one-time passcode will be sent when accessing any digital banking channel. Call 800.633.8905 or stop by any branch to update this info.

Online Banking

  1. Go to MyUSAcu.com
  2. Click the dark blue LOGIN button in the top right corner
  3. Click “First-Time User?”
  4. Follow the prompts to register

Mobile App

  1. After you have logged in to Online Banking, download our mobile banking app from the App Store or download our mobile banking app from Google Play.
  2. Or visit your phone’s app store to search and download the MyUSA Credit Union Mobile app.
  3. Authenticate with your Username and Password.
  4. You can set up your app’s login credentials to use Face ID or a 4-Digit PIN by:
    • Clicking the person icon in the upper right-hand corner.
    • Click “Authentication Options”.
    • Select your preferred method.

Bank by Phone

New to Bank by Phone? Give us a call at 800.633.8905 to activate your account, then follow these steps:

  1. Call 800.238.1969
  2. Enter your Member Number, then press #
  3. When prompted for your PIN, enter the last 4 digits of the Primary Member’s Social Security Number, then press #
  4. Follow the instructions to create a new PIN of your choice

Find more answers in our FAQ section about online banking, our mobile app, or bill pay.

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Find more FAQs about our Mobile App here.

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Find more FAQs about Online Banking here.

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Find more FAQs about Bill Pay here.

We have several options for you.

From Your MyUSA Account

Transfer funds directly from your MyUSA checking or savings account using online banking or the mobile app. It’s quick, secure, and available 24/7.

From Another Financial Institution

Use external transfers or set up an ACH payment from another bank or credit union. Just log in to online banking to link an account and schedule one-time or recurring payments.

MessagePay (Text-to-Pay)

Need a fast, convenient option? Use MessagePay to make a secure payment by text or through a link we send to your phone or email. Perfect for paying on the go!

Have questions or need help getting set up? Contact us at 800.633.8905 or visit Help setting up Message Pay for instructions.

Click to our ATM and Branch Locator or find a link in the MyUSA mobile app to search for fee-free ATMs and partner credit union branches near you.

Find a Participating Location
Use our ATM and Branch Locator or the MyUSA mobile app to find a nearby branch in the shared network.

Bring These Items with You:

  • A valid government-issued photo ID
  • Your member number

Go to the Teller and Say You are Using Shared Branching
Let the teller know you are a Member of MyUSA Credit Union and would like to perform a transaction using shared branching

What Can You Do at a Shared Branch:

  • Make deposits and withdrawals
  • Make loan payments
  • Transfer funds between accounts
  • Get account information
  • Get a cashier’s check or money order (at some locations)

We’re here to help you every step of the way.