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7383537

Direct financial benefit to our Members this year*

501637

Saved by Members on Auto Loans this year*

Graduation Cap

2690

Zogo Financial Education Rewards Redeemed

1856

Direct financial benefits per loyal Member household this year*

MyUSA Recognized for Excellence in Financial Education

MyUSA Credit Union has received the Ohio Credit Union League’s Desjardins Financial Education Award, recognizing our commitment to improving financial literacy through programs like Adopt-a-Class and local school partnerships. We’re proud to empower our community with the knowledge and tools to achieve financial success! Read more…

Mayfield Elementary with Buzby our mascot
mom and son kicking a soccer ball

We Make Dreams Come True

Affordable. Trusted. Local. These aren’t just words. They’re who we are. At MyUSA Credit Union, we’re here to make a difference in the lives of our Members.

What Our Members are Saying About Us – Member Testimonials

  • “Staff members were the best…I purchased a car even through bad times…they were still able to help me get back on the road..”
    Kenneth G.
  • “Love the personal touch and ease of doing business. Undeniable sense of autonomy and empowerment credited to employees.”
    Jacquelyne L.
  • “Wonderful! Extraordinary service!”
    Sophie
  • “We had an appointment with Colleen at the Crawford branch to see if we could get pre-approved for a loan and she was so patient with us, given we brought along our 2 toddlers. She didn’t mind that the kids came along, and actually helped entertain them! she has helped us in the past and always comes through. She is committed to the Members and dedicated to her work!”
  • “I like going to the branches I use. They are great and friendly. They know your name and engage with you and others. You don’t feel rushed and don’t feel like it’s a job to them.”
    Sheilah G.
  • “The employees treat you like family.”
    Jaime S.
  • “My banking experience is always amazing at MyUSA! The staff knows me by name and is always advocating for how their banking solutions can help me. If you’re looking for the small bank (credit union) feel but the large bank (credit union) benefits, MyUSA is the way to go!”
    Landon S.
  • “Love how friendly they are and even call you by your name. Just so pleasant when you go inside.”
    Shannon M.
  • “Dina (Vandalia, OH location) was patient and knowledgeable and made some good recommendations without being pushy. I highly recommend her.”
    Nancy.
  • “I love my Credit Union! Been banking at the Credit Union for over 20 years. Staff has always been helpful. Especially Colleen! Thank you so much.”
    Jeri C.
  • “MyUSA has been a tremendous help and they have wonderful customer service! Everyone there is super friendly and are always very fast with any service you need helped with.”
    Luke S.
  • “Dina at MyUSA Credit Union was fantastic. She made the process of securing a car loan for me in such a timely manner. Very knowledgeable and processional. I was nervous with the process and she was very accommodating.”
    Helen M.
  • “Katlyn assisted me in getting a new debit card. …I was telling Katlyn about a fraud situation and she gave me her card and said that if my new card had not come in by the following Wednesday to let her know and she would help me out. …she contacted the main office and had a debit card made up right away, had it delivered to her location, and I went and picked it up this morning…. Thank you so much Katlyn for your great great customer service!”
  • “Opened accounts here, as well as two car loans, and these folks are the absolute BEST to work with. Professional, courteous, efficient, and thorough…and all of that despite the disruption of construction. I’ve been with a local CU competitor for years and have never received the level of service that I have with MyUSA, which makes the switch that much easier. Special thanks to Alex and Christina for all the extra customer service — truly appreciate you and your entire team!”
    Cindy C.
  • “The people at this place are always SMILING, PROFESSIONAL and CARING. THANK YOU FOR ALL YOU DO FOR US.”
    Barbara A.
  • “I feel that you are like family and I tell others about your services too.”
    Debra M.
  • “The quick, efficient, friendly responses. Always helpful to guide you to the right solution. Trustworthy.”
    Charlotte B.
  • “My husband and I had a WONDERFUL experience with Dina! She is so friendly and extremely helpful. We had a lot of questions and things we wanted to accomplish during our appointment and she never once made us feel like we were taking up too much time. So thankful for Dina and the MyUSA team!”
    Leah D.
  • “We did an auto refinance loan… Rachel was excellent with us. She was very efficient and helpful… very pleased and impressed with our service.”
    Laura R.
  • “I needed to refinance my equity line from a variable rate to a fixed rate and Dina was wonderful! I was able to include some credit card debt and now have a lower payment at a fixed rate. I’m so happy and grateful and I have Dina to thank for that!! She was super helpful! Thanks, Dina! ”
    Cornelia S.
  • “Easy and fast loan with no hassle.”
    Travis C.
  • “We LOVE our MyUSA girls! They go above and beyond for us every time we need anything! We truly appreciate you!”
    Jody G.
  • “The employees at the Dorothy Lane MyUSA CU were extremely helpful the second I walked in the door….Rachel…helped me through a tedious transaction with professionalism and kindness. I also appreciate the “get to know your teller” sheets, cute touch.”
    Liz F.
  • “Dina was the nicest ever and helped me step by step on how to manage my money. She also answered all questions that I had and was just really helpful to me. She made my bank experience for the first time a great experience!”
    Tyrese C.
  • “Amazing, quick service. Everyone who works there is wonderful. Very nice and welcoming. Plus there aren’t any sketchy fees like at banks, which is really nice. Absolutely would recommend this credit union.”
    Loren D.
  • “It was great working with Dina on a personal loan. She communicated with me every step of the way to make sure I was taking care of.”
    Rufhless R.
  • “Through all the changes, there’s been one constant person at MyUSA who is always willing to help us with every question and need we had. Colleen is always willing to help and goes above and beyond! We love Colleen!”
    Polly H.
  • “Dina was very helpful in helping me with my account. I received all the needed paper work and a check in a very short time. Dina was a pleasure to deal with and I’m grateful I was connected with her from the beginning.”
    Mike P.
  • “Excellent service. Highly recommend.”
    Douglas L.
  • “Dina helped me refinance my truck loan so I could free up some cash for a boat purchase. She was a pleasure to work with and made it simple, with her great communication through email and phone calls. After we went over multiple options that were available to me in my certain situation, I decided, and we had everything wrapped up within a matter of days. Thank you again!!!”
    Matt D.
  • “Had some questions about my automatic payment for my automobile. Found out we had some discrepancies on my part. Jennifer was more than happy to get it taken care of. I really appreciate the time she spent getting my account fixed.”
    Shawn S.
  • “Dina went above and beyond the call of duty to help me secure a loan for a new motorcycle. I’m very thankful for her efforts and glad to do business with MyUSA Credit Union. Thank you Dina!”
    Big Al
  • “MyUSA is the best banking deal around! Friendly, caring people. MyUSA offers so many financial solutions that big banks often stumble on. I just had a wonderful customer service interaction with Jennifer. She promptly helped me to get a tax form that I was missing for my taxes. She couldn’t have been nicer and informative. This kind of service is why I love my credit union.”
    Jon O.
  • “My banking experience is always amazing at MyUSA! The staff knows me by name and is always advocating for how their banking solutions can help me. If you’re looking for the small bank feel but the large bank benefits. MyUSA is the way to go!”
    Landon S.
  • “Dina is a great, caring person. My husband and I had a problem and Dina helped us out. She is a very very friendly person and cares about her customers. Keep up the great work Dina.”
    Markeia C.
  • “Always a very easy process on anything. A very laid back Credit Union.”
    Leslie T.
  • “Dina was the absolute best! Everything went so smoothly truly like a one stop shop. She helped us with any questions we had, helped things go smoothly and we went out of there feeling like we made a new BFF. Loved our experience with MyUSA.”
    Lily L.
  • “I called in to get an approval to use more money on my debit card than is normally allowed. Ayanna took my call with a sweet voice and kind words. Immediately ready to help me remedy this issue. She had to put me on hold, never leaving me on hold for very long. As things took longer she kept checking in with me and apologizing for something that wasn’t her fault. She valued my time as if it was important her. I can say this is by far the best customer service experience I have had in a decade. I want to recognize her for going above and beyond what the normal service people do. She deserves to be rewarded and recognized for her outstanding attributes. It was a pleasure dealing with her. She deserves to be looked at for a higher position. She exudes what you want out of an employee.”
    David W.
  • “I called to inquire about a loan and was contacted right away. Dina was very helpful, approachable, friendly, knowledgeable, and professional! She suggested another option and it worked out better for us! She kept in close communication with us throughout the entire process!”
    Donna E.
  • “I needed to call the credit union for an issue on my account and spoke with Jennifer. She was not only professional and extremely helpful, but so pleasant and gave me the information I needed. The personal service you get from the credit union is something you don’t get at the big national banks. Just one more reason why I love banking at MyUSA Credit Union.”
    Linda A.
  • “Ruth is the absolute best! She always gets me in quickly and thoroughly explains everything with my account questions. I have multiple accounts and am power-of-attorney on others and she is always there to make sure everything is set up as it should be Thanks, Ruth!”
    Marlene F.
  • “Moraine Branch has the best service I’ve ever received from a financial institute. The employees have top notch member service.”
    George C.
  • “I highly recommend My USA! The team is awesome. Dina has been helping my husband and I for years. Dina is always professional, knowledgeable and treats us like family. Thank you Dina for being my family’s one stop shop.”
    Dawn J.
  • “I have been a member here for many years. The workers are the absolute best! Professional, friendly, attentive staff willing to help with anything you need, always making the process feel smooth and non stressful. I appreciate them very much and will continue banking with MyUSA for many more years.”
    Chelsey
  • “I was gone for a lot of years and had 0 credit, making it impossible to get a loan. I was able to buy a car and get a personal loan through this credit union. When someone is there for you when you need them, a relationship forms. That’s definitely what I feel for this company. They took a chance on me when other credit unions would not. A special shout out to…the Moraine Branch off of Dixie, for…help and support and advice…”
    Krista T.
  • “MyUSA Credit Union has always treated me well with great service. No complaints at all.”