Zogo
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8722285
Direct financial benefit to our Members this year*
809566
Saved by Members on Auto Loans this year*
45442
Zogo Financial Education Activities completed
2428
Direct financial benefits per loyal Member household this year*
Financial Education
We’re going all in on education! Our goal is to build the strongest communities possible and empower Members to make smart financial decision to create the life of their dreams. Try our Zogo financial literacy app that provides gamified, bite-sized lessons that allow you to earn IRL gift cards!
Mobile App
Manage your money on the go, anytime!
- Face and Thumbprint Recognition
- Get Your Credit Score
- Mobile Card Control
- Remote Deposit Capture
- Account to Account Transfer
- Apply for a Loan
- Alerts
What Our BFFs are Saying About Us – Member Testimonials
“Shout out to Rachel at the W Dorothy Lane MyUSA Credit Union for OUTSTANDING service! I went to this location with a problem involving multiple accounts. I met Rachel who took the time to look up the records, patiently explain the differences in the multiple accounts, provided cards identifying each account number and what deposits and auto bill payments each account covered. She took care of everything with a smile and exuded professionalism, empathy, and positivity. This is the best customer service I have received in a very long time. Thanks Rachel for changing a frustrating experience into a pleasant one.”
Toni D.
“I opened my first account here 20 years ago and couldn’t be happier. This credit union has helped me through every point in my life from low interest loans, financing a new car at fixed rates, and financial hardships during rough patches. I can trust they have my financial well-being in mind. They have always provided resolution to any concerns I’ve had and offered solid advice that has helped me significantly.”
“Monique did an awesome job in assisting me with my request. She explained all my various options in such a manner which allowed me to make the decision that best suited my needs. The customer service she displayed is exactly what I expect: timely, efficient, and friendly. I recommend her and would definitely use her again for any services at MyUSA Credit Union.”
Quindella L.
“Had an issue with a stop payment on my checking account and the Kettering office fixed this issue immediately without any hassles.
I have been a Member since 1996…and all my experiences with these folks have been wonderful. Fred at the branch is fantastic.
Would recommend this place to anyone.”
I have been a Member since 1996…and all my experiences with these folks have been wonderful. Fred at the branch is fantastic.
Would recommend this place to anyone.”
Lilly C.
“Wonderful! Extraordinary service!”
Sophie
“This place is great. Every time I come in, everyone is friendly and cheerful. I’ve had no issues. My card was sent back and they had it at my branch the next day and even helped me activate it right there. I love this place. Mackenzie is definitely my favorite go to.”
Grace C.
“We had an appointment with Colleen at the Crawford branch to see if we could get pre-approved for a loan and she was so patient with us, given we brought along our 2 toddlers. She didn’t mind that the kids came along, and actually helped entertain them! she has helped us in the past and always comes through. She is committed to the Members and dedicated to her work!”
“I have been a customer here for a long time. I usually go to the drive thru and occasionally go inside. The tellers are all really nice, kind, and friendly when I go to the credit union. It is so great for these young ladies to be so kind and always smiling. This ole woman really appreciates that!!! I do talk a lot but she always listens to what I have to say. Her name is Cokee and she is a teller at the Crawford Street location. All the ladies there are awesome!!! Great customer service!!!”
Julie B.
“While depositing a check, Dina suggested I move my funds to another account that would earn money rather then just sit stagnant. I truly appreciate you Dina.”
Lyle H.
“My banking experience is always amazing at MyUSA! The staff knows me by name and is always advocating for how their banking solutions can help me. If you’re looking for the small bank (credit union) feel but the large bank (credit union) benefits, MyUSA is the way to go!”
Landon S.
“I love my Credit Union! Been banking at the Credit Union for over 20 years. Staff has always been helpful. Especially Colleen! Thank you so much.”
Jeri C.
“Fred and Monique have always met me with friendly smiles. I appreciate their kind disposition and professionalism. Monique was especially helpful today in doing several banking tasks for me that I’d put off for several months. Kudos to both for a job well done.”
Janice B.
“If you’re looking for excellent customer service, amazingly friendly people, and a hometown credit union, the Piqua branch is the place for you. They consistently go above and beyond to ensure your complete satisfaction. I recently received a fraud text alert MyUSA…I immediately canceled my card and requested a new one…Now I’m going to give a HUGE shout out to Mackenzie, the very nice girl who somehow managed to have my new card in less than twenty four hours. She said it would be at the branch office by three o’clock and it was. Even more impressive is that she called me at home at 2:55 to tell me it had arrived. What???? Actual caring customer service?? Yes indeed! Great job Piqua branch!!!”
Mike M.
“My wife and I had the best and easiest transaction when it came to purchasing a vehicle through MyUSA Credit Union. Monique was so easy to work with and very helpful along the way with the process! She was always pleasant and professional whether it was via email or by phone! Outstanding customer service! Thank you Monique!”
Hudson S.
“MyUSA has been a tremendous help and they have wonderful customer service! Everyone there is super friendly and are always very fast with any service you need helped with.”
Luke S.
“Dina at MyUSA Credit Union was fantastic. She made the process of securing a car loan for me in such a timely manner. Very knowledgeable and processional. I was nervous with the process and she was very accommodating.”
Helen M.
“Dina (Vandalia, OH location) was patient and knowledgeable and made some good recommendations without being pushy. I highly recommend her.”
Nancy.
“Dina was very helpful and very knowledgeable with everything. We appreciate her so much. Thank you so much for helping us with our loan.”
Michelle
“Katlyn assisted me in getting a new debit card. …I was telling Katlyn about a fraud situation and she gave me her card and said that if my new card had not come in by the following Wednesday to let her know and she would help me out. …she contacted the main office and had a debit card made up right away, had it delivered to her location, and I went and picked it up this morning…. Thank you so much Katlyn for your great great customer service!”
“Holly was a great help with our car loan! Made it easy and professional.”
Chad M.
“My BFF Monique at the Moraine location was simply the best. Very knowledgeable, urgent and communicated clearly. Thank you!”
James D.
“Dina is a very kind woman and a very knowledgeable person. She helped us through the process of our savings account.”
Temo T.
“Very helpful and friendly people. Have a problem with your account they help solve it.”
Frang
“My husband and I had a WONDERFUL experience with Dina! She is so friendly and extremely helpful. We had a lot of questions and things we wanted to accomplish during our appointment and she never once made us feel like we were taking up too much time. So thankful for Dina and the MyUSA team!”
Leah D.
“I feel like I’ve been banking here forever. The ladies at my branch greet me by name, ask me questions regarding past conversations we have had, and treat me like more than just a member. They have never failed to answer any question I had and any problems I have had were answered or corrected quickly.”
Lacey
“I needed to refinance my equity line from a variable rate to a fixed rate and Dina was wonderful! I was able to include some credit card debt and now have a lower payment at a fixed rate. I’m so happy and grateful and I have Dina to thank for that!! She was super helpful! Thanks, Dina! ”
Cornelia S.
“I’ve been a Member of MyUSA for a long time and have always had a good experience and when I do have problems, they always work with me to resolve the issue. I recently got a loan for a new camper and the loan officer, Monique, was absolutely amazing. Thank you for all your help, Monique! ”
Dwayne A.
“Holly has been so attentive to our needs! The staff is so friendly and ready to help even when they’re close to closing time. We drive 1.5 hours to go to this branch and work with Holly. ”
Lori C.
“The employees at the Dorothy Lane MyUSA CU were extremely helpful the second I walked in the door. My “BFF” was Rachel and she helped me through a tedious transaction with professionalism and kindness. I also appreciate the “get to know your teller” sheets, cute touch.”
Liz F.
“Monique is an excellent member service personnel. She is caring and will help in any way possible. If she can’t at the time, she will find out and follow up with you by call, text, or in person with anything you need. I hope she will never leave. She’s one of the best that you had at this location.”
Ethan D.
“It was great working with Dina on a personal loan. She communicated with me every step of the way to make sure I was taking care of.”
Rufhless R.
“Monique is amazing, honest, and so kind! I’m so grateful that she was the one who helped me with my loan process! She worked magic and made everything I needed to happen, happen for me!!! She’s truly one of a kind.”
Allyson C.
“Dina was very helpful in helping me with my account. I received all the needed paper work and a check in a very short time. Dina was a pleasure to deal with and I’m grateful I was connected with her from the beginning.”
Mike P.
“I usually do my banking online, but since I was in town, I thought I’d stop by in person. Emma was very kind and helpful, and the service was very quick!”
Lee B.
“Excellent service. Highly recommend.”
Douglas L.
“Dina helped me refinance my truck loan so I could free up some cash for a boat purchase. She was a pleasure to work with and made it simple, with her great communication through email and phone calls. After we went over multiple options that were available to me in my certain situation, I decided, and we had everything wrapped up within a matter of days. Thank you again!!!”
Matt D.
“Had some questions about my automatic payment for my automobile. Found out we had some discrepancies on my part. Jennifer was more than happy to get it taken care of. I really appreciate the time she spent getting my account fixed.”
Shawn S.
“Dina went above and beyond the call of duty to help me secure a loan for a new motorcycle. I’m very thankful for her efforts and glad to do business with MyUSA Credit Union. Thank you Dina!”
Big Al
“Dina was the nicest ever and helped me step by step on how to manage my money. She also answered all questions that I had and was just really helpful to me. She made my bank experience for the first time a great experience!”
Tyrese C.
“Monique helped me step by step with understanding what I have to do to get a loan for my car.”
Rachel S.
“My banking experience is always amazing at MyUSA! The staff knows me by name and is always advocating for how their banking solutions can help me. If you’re looking for the small bank feel but the large bank benefits. MyUSA is the way to go!”
Landon S.
“Always a very easy process on anything. A very laid back Credit Union.”
Leslie T.
“Dina was the absolute best! Everything went so smoothly truly like a one stop shop. She helped us with any questions we had, helped things go smoothly and we went out of there feeling like we made a new BFF. Loved our experience with MyUSA.”
Lily L.
“I just want to say that Monique is so amazing, helpful, and very professional. I would recommend her and her professionalism to anyone. She really does good work and is a dependable resource.”
Wonda J.
“Dina is a great, caring person. My husband and I had a problem and Dina helped us out. She is a very very friendly person and cares about her customers. Keep up the great work Dina.”
Markeia C.
“I called to inquire about a loan and was contacted right away. Dina was very helpful, approachable, friendly, knowledgeable, and professional! She suggested another option and it worked out better for us! She kept in close communication with us throughout the entire process!”
Donna E.
“I needed to call the credit union for an issue on my account and spoke with Jennifer. She was not only professional and extremely helpful, but so pleasant and gave me the information I needed. The personal service you get from the credit union is something you don’t get at the big national banks. Just one more reason why I love banking at MyUSA Credit Union.”
Linda A.
“Ruth is the absolute best! She always gets me in quickly and thoroughly explains everything with my account questions. I have multiple accounts and am power-of-attorney on others and she is always there to make sure everything is set up as it should be Thanks, Ruth!”
Marlene F.
“I highly recommend My USA! The team is awesome. Dina Boggs has been helping my husband and I for years. Dina is always professional, knowledgeable and treats us like family. Thank you Dina for being my family’s one stop shop.”
Dawn J.
“Emma, a teller at the Middletown branch on Towne Blvd, was a big help to me! She was very friendly and offered to help me get into my app. She took the time to reset my password and show me how to get back into my account. I really appreciate her help. Thank you Emma!”
Ina R.
“I was gone for a lot of years and had 0 credit, making it impossible to get a loan. I was able to buy a car and get a personal loan through this credit union. When someone is there for you when you need them, a relationship forms. That’s definitely what I feel for this company. They took a chance on me when other credit unions would not. A special shout out to Monique at the Moraine Branch off of Dixie, for her help and support and advice…”
Krista T.
“Moraine Branch has the best service I’ve ever received from a financial institute. The employees have top notch member service.”
George C.
“MyUSA Credit Union has always treated me well with great service. No complaints at all.”