FAQ – Online / Mobile Banking

Here are some of our most frequently asked questions. If you need further assistance, please contact us.

Online Banking

When entering your password and/or security question to access the new Online Banking, you may encounter a message. Please note: this does not mean that your account or password have been compromised. This message is also not originating from MyUSA CU’s Online Banking. Instead, it is originating from Chrome, as the browser now features built in functionality where it can intercept password fields and compare them against lists of compromised passwords from the dark web. For more information visit this help page from our data processor

This is part of the Online / Mobile Banking security and is for your protection.

  1. Click on the Gear Icon next to Favorite Accounts
  2. Click on the Three Horizontal Bar Icons next to the account you want to move and Drag and Drop it where you would like it in the order
  3. Click Save
  4. Click Home in the navigation bar next to the MyUSA logo

If you are the owner of multiple accounts, contact MyUSA CU to activate Jump features.

  1. Click on the Down Arrow next to your name in the right-hand corner
  2. Select the Account you want to view

Online Banking > Pay & Transfer in the Navigation Bar > Quick Transfer. Contact MyUSA CU to set up the ability to switch memberships or transfer to/from another financial institution (known as A2A transfer).

Yes! Once logged in, go to Member Services in the Navigation Bar > Download Account History. Select the account, date and file format, then click Download.

An e-mail is sent to members usually on the 1st, no later than the 2nd or 3rd of the month with a link to Online / Mobile Banking so you may view your current and past eStatements. If you have not received this e-mail:

  1. Have you looked in your email junk or trash bin?
  2. Has your email address recently changed? To check / fix this, log in to Online / Mobile Banking > click the down arrow next to your name > click Personal Info & Settings > click Personal Information.

Yes! In Online / Mobile Banking click Member Services in the Navigation Bar > ACH Transactions.

Absolutely! You can transfer money to and from MyUSA CU and other financial institutions using A2A (Account to Account). To set up, log in to Online Banking and either:

  1. under Shortcuts > click Account to Account Set Up Form.
  2. click Member Services > Helpful Links > complete the Account to Account Transfer.

Once set up, the other financial institution will be another option for you under Quick Trasfer.

Absolutely! Online / Mobile Banking > Pay & Transfer > Enroll in Pay Anyone.

After logging into Online Banking, go to your checking account and click Account Details – then:

  1. In Transaction History, the cleared draft # will be shown > click View Check.
  2. Or enter the check # in the Search Transactions fields.

Click the arrow next to your name in the top right-hand corner > Click on Personal Info and Settings > Click on Message Center

The Credit Card will be listed as a loan in Online Banking and you are able to view balances and transactions there

Mobile App

You may not have your apps set to automatically update. If you’re not seeing the new navigation, visit your app store and update your MyUSA Credit Union app. Don’t worry – you will NOT be required to change your username, password, or security questions.

Upon logging in for the first time, you will be greeted with a graphical onboarding
experience that walks you through the biggest changes. As you choose different
features, a balloon guide will come up to describe that selected feature.

Yes! Simply click the customizable profile icon in the top right-hand corner to switch accounts.

Yes! Simply click “Accounts” in the footer, a prompt to log in will appear, then the accounts
will show. Just like our current online banking version, click the gear icon to select which
accounts you would like to see and in what order.

Download the Mobile App from iTunes

Download the Mobile App from Google Play

You can view your account balances and history, makes transfers, deposit checks, pay bills, apply for a loan, find a Shared Branch, and more.

Yes! Gone are the days that you must type in your Username and Password. You can also set up voice or face recognition, or a 4-digit pin. Once in the app click “My Accounts” and you should see a prompt to set up this easy-to-use security feature.

Absolutely! Log in to the app > click Pay & Transfer > Click Pay Bills

Log in to the app > in the footer, click Move Money > click Deposit Check > first time users will need to Register (approval takes approximately 24 hours). Check out this video to learn more about depositing checks through the Mobile App.

Bill Pay

There are two types of payees: electronic and check. Depending on the payment arrangement we have with your vendor, your payment is sent electronically or by check. For electronic payments, the funds to cover a bill payment are withdrawn from the funding account on the selected payment date. For check payments, the funds are withdrawn when the check clears, after the payee deposits the check.

Online / Mobile Banking > Pay & Transfer > Bill Pay Home > click All Pending Payments icon.

When setting up a payment, be sure to pay special attention to the “Estimated Delivery” date to the left of the calendar. Make sure this date is on, or prior to, your due date. Payments set up after 5:00 pm ET will be processed on the next business day. When you click Submit Payment, be sure to click the OK button on the next screen to complete the payment process.

Online Banking / Mobile Banking > Pay & Transfer > Bill Pay Home > click the gear icon Accounts / Settings > click Unenroll. Be sure you cancel any pending payments first and make other payment arrangements with your vendor.

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